Legal · 退换与退款
退货、换货与退款
Last updated: 24 September 2026
Every Wurdoo piece is woven by hand on the Tibetan Plateau. Small differences in colour, twist and length are the signature of a hand, not a fault — please expect them.
Nothing in our collection is made twice. Because of that, we run on a simple rule: all sales are final. Please read this page before you order, and ask us anything you need to know first.
Nothing in this policy removes any right you have under the consumer law of your own country.
Each Wurdoo is braided once, by one artisan, and the piece you order is the only one of it that exists — or ever will. It cannot be reissued, remade, or sold as new to anyone else.
So we do not accept returns, exchanges, or refunds for change of mind, on any piece, in any category. This applies to the numbered one-of-a-kind pieces and to every other piece we sell.
Please choose with care. Before you order, ask us for more photographs, exact measurements, or a short video of the piece you are looking at — [email protected]. We would much rather answer five questions before you buy than disappoint you after.
Hand-braided work carries the mark of the hand. Slight variations in colour, twist, length, bead shape and knot tension are inherent to the craft. They are not defects, and they are not grounds for a return.
If your piece arrives damaged, defective, or is simply not the piece you ordered, that is on us — see section 4. Everything else is final.
This one is on us. Email us within 48 hours of delivery with your order number and photos of the piece and the packaging. We will then either:
You choose. No need to send the item back unless we ask you to.
Every parcel ships tracked. If your tracking shows no delivery 45 days after dispatch, tell us and we will either re-make and resend your piece or refund you in full — your choice.
Shipments are sent DDU (delivered duty unpaid): any import duty, VAT or customs handling fee charged in your country is collected from you by the carrier or customs, and is not part of what you paid us. We cannot refund it, and we cannot estimate it in advance. Please read Terms & Shipping before ordering.
This applies only to the damage / wrong-item / lost-parcel cases above. Email [email protected] with the subject line "ISSUE — your order number", and include:
We reply within 3 working days. Nothing needs to be shipped back before you hear from us.
Write to [email protected]. We would rather sort it out with you directly than have you file a PayPal claim — but if you do, this policy is what we will both be measured against.